### Shipping Policy

**Last Updated: May 26, 2026**

Thank you for visiting and shopping at Theke. Following are the terms and conditions that constitute our Shipping Policy.

#### 1. Processing and Handling Time
All orders are processed within 3 to 5 business days. Orders are not processed, shipped, or delivered on local Hong Kong public holidays or weekends. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

#### 2. Shipping Rates & Delivery Estimates
We ship internationally from Hong Kong. Shipping charges for your order will be calculated and displayed clearly at checkout. Delivery timelines vary significantly based on your destination country:
*   **Asia Region:** 5 to 10 business days.
*   **International (US, UK, Europe, Australia, etc.):** 10 to 21 business days.
*   *Please note that customs inspections in your country may occasionally cause delivery delays beyond our control.*

#### 3. Customs, Duties, and Import Taxes
Theke is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.). If you refuse a package to avoid paying duties, no refund will be issued if the package is abandoned or destroyed by the carrier.

#### 4. Damages and Risk of Loss
Theke operates under a shipment contract. The risk of loss, damage, or theft passes completely to the customer the moment your package is accepted by our shipping carrier. If your item is structurally broken during transit (such as a cracked mug), please refer immediately to our Return and Refund Policy for instructions on how to request a replacement.