Refund policy

### Return and Refund Policy **Last Updated: May 26, 2026** Thank you for shopping at Theke. Because we are an independent small business shipping products internationally, we enforce a strict refund and exchange policy to keep our operations sustainable. #### 1. All Sales Are Final Please check your order details carefully before completing your purchase. We do not accept returns, issue refunds, or allow exchanges for: * Change of mind or buyer's remorse. * Incorrect selection of phone models (e.g., ordering an iPhone 14 case instead of an iPhone 14 Pro case). * Slight variances in color due to digital monitor or screen configurations. #### 2. Damaged, Defective, or Wrong Items We take great care in packaging our products, especially fragile items like mugs. If your item arrives completely shattered, physically defective, or if we sent you the wrong product by mistake, we will happily fix it. * **Reporting Window:** You must report the issue within forty-eight (48) hours of delivery as recorded by the shipping tracking status. * **Proof Required:** Send an email to [YOUR_EMAIL_ADDRESS] containing your order number and clear photographic proof of the broken or incorrect item alongside its original shipping packaging. * **Resolution:** Upon verifying the photo evidence, we will, at our sole discretion, either issue a full refund back to your original payment method or ship out a replacement product at zero additional cost to you.